Ryanair passengers have expressed fury after suffering a ‘horrendous’ flight to Ibiza where a drunken group played loud music for the entire three-hour journey, banged on the ceiling and harassed a young girl woman.
Footage has emerged of drunken thugs causing mayhem during the robbery, in which the group of 70 are seen drinking from bottles of vodka.
But while the mile-high booze may have been fun for those involved in the rave, the incident left a furious Scottish couple cowering in their seats.
The couple have now slammed Ryanair for failing to vet the troublemakers and for a ‘cut and paste’ response to their formal complaint – a month after receiving it.
Pictured: Footage of the drunken thugs causing mayhem during the robbery, in which the group of 70 are seen drinking bottles of vodka (left) and causing mayhem
The North Lanarkshire married duo were delighted with a relaxing break when they boarded the plane at Edinburgh Airport on September 25, but were instead subjected to a ‘horrific’ three hour journey.
A video emerged showing the rowdy group of passengers partying in the aisle as they played loud music from a boombox while drinking a bottle of vodka.
One of the passengers is seen lifting the boombox above his head. Others danced around two flight attendants in the aisle, who work the cart, serving drinks and food to other customers.
The 55-year-old told how her husband, 58, who has a heart condition, was accosted on his way home from the bathroom by a drunken youth, who slapped his hand before making a rude gesture.
Other passengers on the Ryanair flight were also said to have been verbally abused and harassed by members of the group of around 70 people.
Airline staff on board were unable to calm the situation, the mother said, and in one case a female passenger had to forcibly remove a young man after he refused to leave her alone .
The woman filed a formal complaint with the airline over the incident when they returned from vacation, but called Ryanair a ‘joke’ after the couple received a ‘copy and paste’ response – a month later – on November 26. She said the airline took “no responsibility and gave no assurances that this would not happen again”.
“There was no control over that plane,” she said. “It was awful from the minute we got on. They were about 70 and all came from the same region.
“They had a big black speaker at the highest possible volume, which blared for three hours. They were banging on the roof, taking off their tops and opening their glasses they had bought at the duty free.
“The only time Ryanair approached them was to serve them more drinks. I didn’t even want to go to the toilet because they were getting more and more drunk,” she added .
The married duo from North Lanarkshire were delighted with a relaxing break in Ibiza when they boarded the plane at Edinburgh Airport on September 25, but instead were subjected to a ‘horrendous’ three-hour journey . Pictured: A beach in Ibiza (file photo)
When her husband went to the bathroom, she said: ‘This guy hit my husband’s hand like he was doing a high five but then gave him the fingers. The other passengers were getting really annoyed by this behavior and it could have escalated into a real war.
The mother claimed a female passenger had to force a young man away after he refused to leave her alone.
And the chaos continued as the plane prepared to land in bad weather on the Balearic island. The stressed traveler added: ‘When we went ashore there was a storm which was bad enough already. The stewardess was yelling over the loudspeaker to sit down or the plane wasn’t going to land because they were all still up.
“There were no police waiting for them at the airport. I understand they were happy and excited to go on holiday. I have flown to Ibiza for the past 16 years at the same small place I’ve seen a little partying on flights before, but nothing like it.
“It could have been an absolute riot because they were hitting people, screaming in people’s faces. There could have been a war on that plane.
“People were afraid to go to the toilet, they were afraid of being kicked or hit with a flying bottle of Gray Goose that they had bought at duty free.
‘It was an awful experience. I understand that you should expect a bit of partying and I understand that. But my husband and I had a tough year with a lot of sad things, so we thought we’d go away and relax.
“We got off the flight and were like, ‘Oh my God, we need a drink. I have a 22 year old boy. If I thought he behaved like that on a plane with kids and a mixed age group, I would be so embarrassed because it was horrible.
The couple have vowed never to fly with Ryanair again after the airline took a month to respond to their complaint and simply apologized for ‘any inconvenience caused’.
A Ryanair spokesperson said: ‘A group of passengers on this flight from Edinburgh to Ibiza became disruptive mid-flight.
“To diffuse the situation and minimize any disruption to passengers, the crew made several announcements throughout the flight and refused to serve more than two alcoholic beverages to each passenger.
“The passengers ceased their disruptive behavior before landing safely in Ibiza.”